This Refund & Cancellation Policy (“Policy”) outlines the terms under which refunds, cancellations, and service changes are handled on the Tryonix platform. Due to the instant and irreversible nature of digital and AI-generated services, refunds are limited and subject to the conditions below.
1. Cancellation Policy
User-Initiated Cancellation: Users may cancel their subscription at any time through their dashboard or by contacting support. Cancellation will take effect at the end of the current billing cycle.
Tryonix-Initiated Cancellation: Tryonix reserves the right to suspend or cancel accounts without refund in cases of violation of Terms & Conditions or AI Usage Policy.
2. Refund Policy
General No-Refund Rule: Fees paid for subscriptions, AI credits, or services are non-refundable once the service has been activated or AI generation has commenced.
Refunds may be considered only if:
- A payment was charged incorrectly due to a technical error.
- The service was not activated due to a system failure attributable solely to Tryonix.
All refund requests must be submitted within 7 days of the payment date.
3. Non-Refundable Scenarios
No refunds will be provided for:
- AI-generated content already delivered or used.
- Rejection or non-approval of content by third-party platforms.
- Changes in business requirements or creative expectations.
4. Contact Information
Email: billing@tryonixstudio.com
Support: support@tryonixstudio.com
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